Housing Support

Overview

We offer supported housing for vulnerable people on both a short-term and long-term basis, depending on the needs of the individual. Our service users can be facing a variety of different problems that stop them from being able to live in mainstream housing, such as care leavers, people who were recently homeless, people fleeing domestic abuse or people with mental health conditions or learning difficulties. Longer-term support and accommodation is for people who need support to live independently on an ongoing basis, and short-term support is available for people who need time to get back on their feet, learn basic skills or overcome short term barriers that stop them from living in mainstream accommodation.

Every one of our customers gets their own support worker who they meet with regularly to help them identify and work towards positive, achievable goals.  

Safeguarding our residents

If there is suspected abuse of a vulnerable person, we require our staff to take immediate action regardless of who the perpetrator or victim is. We will never knowingly ignore or allow such incidents to continue unchallenged. We also respect and support anyone who whistle-blows, and we have a Whistleblowing Policy to support this. This guidance is in place in line with the Care Act 2014 and the Department of Health ‘No Secrets’ (2000) publication, which outlines guidance on protecting vulnerable adults in care. 

We also have a Safeguarding policy that aims to protect adults over the age of 18 who may be vulnerable.

Adults who fall under this policy include:

• People with Learning disabilities
• People with Mental health problems
• Elderly people
• People with physical health conditions including visual and sensory impairment
• People unable to live independently or who rely on other people

Housing providers have a duty to co-operate with local authorities implementing their statutory duties around adult safeguarding, as set out by the Support Statutory Guidance issued under the Care Act 2014. Housing providers may be required to support enquiries into incidents, information sharing and participating in local Safeguarding Adults Board meetings. At CareKind, to support this, we train our staff to be familiar with the principles of safeguarding, how to be vigilant and recognise signs of potential abuse and what action to take on recognition of these signs.

What is abuse?

Abuse is defined as the violation of an individual’s human and civil rights by another person or persons that may result in significant harm to, or the exploitation of, the person subjected to it. Abuse can take many forms and can be:

• Physical, verbal, psychological or emotional
• A single act or repeated acts
• An act of neglect or an omission to act
• When a person is persuaded to enter into a financial or sexual transaction to which they had not or cannot consent
• Deliberate or unintentional or result from lack of knowledge

The main categories of abuse are:

• Psychological
• Physical
• Sexual
• Financial/material
• Neglect
• Acts of omission
• Discriminatory